Currently, all orders are made to order. We ship orders within 7 business days of receiving them. Please allow 1- 3 business days for arrival after shipping.

All orders are mailed via USPS.

Orders placed on Saturday, Sunday or national holidays, will be processed on the following business day.

We just want you to love it! Return anything, anytime for any reason. 100% Guaranteed. For orders shipped within the United States, use the step-by-step instructions below to return by mail:

• If you received a damaged, defective, or wrong item from your order, please contact us right away.

STEP 1: Package your items and the invoice that came with your order(s).

• Complete the return form on the bottom of your invoice.
• Enclose the return form and your return merchandise inside the box and keep the top half of the invoice for your records.

STEP 2: Take your package to the carrier of your choice.

• Be sure that all return packages are properly insured and trackable.
• Return shipping fees are the customer’s expense.
• Keep the tracking information until your return has been processed.

STEP 3: Mail your package to the following address:

Karl Marie 
955 Porter Street 
Suite 301
Vallejo, CA 94590

STEP 4: Please allow up to 21 business days for us to receive your return and process your credit.

Please contact us right away at home@karlmarie.com if you receive a damaged item. If in stock, we’ll promptly recreate and ship a replacement.

We want to make sure that you’re 100% satisfied with your order! If you’re not happy with your order, you’ll have 14 days from the delivery date to request for an exchange. Simply email us at home@karlmarie.com and we’ll be more than happy to help!

We do! If you are an International customer, USPS does not provide tracking for packages once they leave the United States. We are unable to give you any further information beyond what the tracking shows. To track packages for the entirety of their journey, we recommend selecting FedEx International Priority for all International orders.

A thousand times yes! Each vessel is unique and perfectly imperfect. We understand that there may be certain markings or other characteristics you may love about your vessel, we can totally relate! To "rebirth" your candle please contact us at home@karlmarie.com for more instructions to refill your candle in the same vessel at a reduced price.