Refund policy

Can I return or exchange a product?

We just want you to love it! Return anything, anytime for any reason. 100% Guaranteed. For orders shipped within the United States, use the step-by-step instructions below to return by mail:

• If you received a damaged, defective, or wrong item from your order, please contact us right away.

STEP 1: Package your items and the invoice that came with your order(s).

• Complete the return form on the bottom of your invoice.
• Enclose the return form and your return merchandise inside the box and keep the top half of the invoice for your records.

STEP 2: Take your package to the carrier of your choice.

• Be sure that all return packages are properly insured and trackable.
• Return shipping fees are the customer’s expense.
• Keep the tracking information until your return has been processed.

STEP 3: Mail your package to the following address:

Karl Marie 
947 Porter Street 
Suite 302
Vallejo, CA 94590

STEP 4: Please allow up to 21 business days for us to receive your return and process your credit.

I received a damaged item, what should I do?

Please contact us right away at home@karlmarie.com if you receive a damaged item. If in stock, we’ll promptly recreate and ship a replacement.

 

May I exchange my item for another?

We want to make sure that you’re 100% satisfied with your order! If you’re not happy with your order, you’ll have 14 days from the delivery date to request for an exchange. Simply email us at home@karlmarie.com and we’ll be more than happy to help!

I received the wrong item! What do I do?

Oh no - that’s on us! If you received the wrong item, we strive to correct it as soon as possible. Email us at home@karlmarie.com, and we’ll get the matter sorted out right away!